Skip to main content
Login

Travel Insurance Claims

Travel Insurance Claims Centre

Whether you need medical attention while away on a trip, or plans change while on your trip due to an unexpected covered cause, TD Insurance is ready to help. That’s why our claims process is easily accessible by offering 24/7 customer support and a step-by-step guide on how to submit your claim.

If something does happen while you’re away, it’s important to contact our administrator. In a medical emergency, call our administrator immediately, or as soon as is reasonably possible. A delay could limit the maximum benefit payable under the policy to 80% of eligible medical emergency expenses, to a maximum of $30,000.

Please read our instructions below to submit your claim, to appeal a decision and for more information about our TD Travel Insurance Plans.

Ready to make a claim?

  • Go online or call us

    Start the claim process by visiting the Online Claims Portal and complete all steps in the "notify us of a claim" section and attach all required documentation.
    or
    TD Insurance Customer? Call our Administrator 24/7 at 1-800-359-6704 toll free from Canada or the U.S. or from other countries by calling collect at +1-416-977-5040.

    TD Credit Card Customer? Call our Administrator 24/7 at 1-866-374-1129 toll free from Canada or the U.S. or from other countries by calling collect at +1-416-977-4425.

    TD Affinity customer? Call our administrator 24/7 at 1-833-962-1140 toll free from Canada or the U.S. or from other countries by calling collect at +1 519-988-7692. 


    Once you call, a claim form will be sent to you via email or mail. 


    When paper claim forms are required for your situation, you may complete and submit the claim form with all required documentation via mail to:
    Global Excel Management Inc.
    73 Queen St.
    Sherbrooke, QC, J1M 0C9

  • Follow-up

    You may be contacted for additional information that may be necessary as our administrator assesses your claim.
    While awaiting your claim decision, if you would like to obtain the status of your claim:

    Visit our Online Claims Portal
    Or
    Contact us by phone

    TD Insurance Customer? Call our Administrator at 1-800-359-6704 Monday to Friday, from 8 a.m. to 8 p.m., EST

    TD Credit Card Customer? Call our Administrator at 1-866-374-1129 Monday to Friday, from 8 a.m. to 8 p.m., EST

    TD Affinity customer? Call our administrator at: 1-833-962-1140 Monday to Friday, from 8 a.m. to 8 p.m., EST

  • Decision

    You’ll be notified of our decision by mail or email.

How to appeal a decision

We’re ready to support you through the claims process and beyond. If you’re not satisfied with the outcome of your claim, you may appeal the decision on the Contact Us section of our Online Claims portal page or mail in your forms:

Online: Online Claims Portal

Mail: Global Excel Management Inc.
73 Queen Street
Sherbrooke, Quebec, J1M 0C9

Residents of Saskatchewan: If you are a resident of Saskatchewan and would like to contact the Financial and Consumer Affairs Authority, please call 306-787-9006, email at fcaa@gov.sk.ca or mail FCAA, Suite 601, 1919 Saskatchewan Drive, Regina, Saskatchewan, S4P 4H2.

TD Insurance customer?
Visit us here for more information on travel insurance.

TD Credit Card customer?
To view your travel insurance policy through your credit card visit, www.td.com/agreements

Travel with confidence

We’re ready to help when you need us most.

So give us a call, and we can answer your questions or walk you through our claims process, so you can get back to enjoying your travels as soon as possible.