OUR STRATEGY

Forward-Focused

We’re investing in new technologies, innovating to drive legendary customer experience, and empowering all colleagues to shape the future of banking.

  • Building an innovation ecosystem

    • Continued focus on TD Invent, the Bank’s enterprise approach to innovation and our forward-focused business strategy, through programs like iD8, our colleague ideation program, that celebrated its fifth anniversary and surpassed 10,000 implemented ideas from colleagues.
    • TD is the #1 Canadian financial institution patent filer and is amongst the top three patent filers across all Canadian companies. The Bank’s patents portfolio reached over 2,500 patent assets, of which over 800 are for Artificial Intelligence (AI).
    • In 2024, 22 patents filed were inventions related to Trustworthy AI, helping TD ensure that its AI models align with the Bank’s values while enhancing the customer experience and mitigating risk.
    • Launched TD Innovation Partners, a full-service team within Canadian Business Banking that provides banking and financing solutions for technology and innovation companies at all stages.

    Launched the Immersive Learning pilot to explore the use of virtual reality to enhance customer service training for branch and store colleagues. The fully immersive environment creates a safe space for colleagues to learn and build confidence.

  • Expanding AI capabilities

    AI is helping to enhance the work of our colleagues as they deliver for our customers.

    • Announced a new AI model to provide mortgage and home equity line of credit pre-approvals to some customers in an instant.
    • Announced a machine learning model in TD Insurance that reviews and approves some eligible term life insurance applications in seconds, helping to streamline the process for customers.
    • Introduced an advanced Gen AI virtual assistant solution in our Canadian Contact Centre. When they need assistance with a customer question, colleagues can ask the virtual assistant, which scans the TD policies and procedures it’s been trained on, to provide summarized responses in conversational language, including links to the TD policies and procedures used to source its answers, improving response times and service quality.
    • Introduced GitHub Copilot, a Gen AI programming assistant developed by Microsoft that helps simplify the coding workflow for engineers. GitHub Copilot streamlines simple tasks for engineers by giving them suggestions on how to start, end and test new code.
    • Completed TD’s large-scale migration of our enterprise on-premises data platform to the cloud, positioning our Data Intelligence Ecosystem to enable AI at scale in a secure and stable manner.

  • Extending our innovative approach

    • Transitioned Canadian lines of business into Next Evolution of Work, TD’s multi-year transformation program to simplify our operating model and empower our people to deliver better, faster outcomes.

    Debuted a first-of-its-kind Automated Treat Machine (ATM) for our customers’ pets. First launched at our South Broad store in Philadelphia, and expanded to more locations, including Toronto’s new TD Terrace building. 

  • TD Terrace: creating new and innovative spaces for our colleagues and customers

    TD Terrace, the Bank’s newest office space at 160 Front Street West in Toronto, is a defining addition to Canada’s largest cityscape as a Leadership in Energy and Environmental Design (LEED) certified building, designed with accessible spaces for colleagues that help build inclusive experiences for all.

    Also at TD Terrace is our new flagship branch. It celebrates the Bank’s history with an interactive museum experience, including artifacts from the TD Art and Corporate Heritage Collections and a lab where TD tests enhancements in real-time, with real customers.

  • Delivering convenience and new enhanced capabilities

    • TD Wealth Advice launched the TD Digital Vault, which allows clients, their family members and our advisors to share documents in a digital-safe format, simplifying how we engage digitally with clients.
    • TD AMCB added Tap to Pay on iPhone integrated within our mobile app, one of the first banks in the U.S. to launch this feature.

  • Awards

  • Ranked Top 10 Globally in the 2024 Evident AI Index, an independent benchmark for AI adoption and performance in the financial services sector.

    Recognized by the Business Intelligence Group for organizational Gen AI efforts in their 2024 AI Excellence Awards.

    TD Lab in Canada and TD Workshop in the U.S. were recognized by Global Finance amongst the World’s Best Financial Innovation Labs for the second consecutive year.

    Recognized as a 2024 Fortress Cybersecurity Award winner by Business Intelligence Group.

  • Recognized by FICO, a global analytics software leader, with a 2024 Decisions Award for enhanced data-driven fraud detection and prevention capabilities.

    Named Best Consumer Digital Bank in North America for the 4th consecutive year by Global Finance.

    TD AMCB Tap to Pay received the Finovate Award for Best Small and Midsize Business/Small and Midsize Enterprise Banking Solution.